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Question1: A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?
Question2: Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
Question3: When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
Question4: Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?
Question5: Refer to the exhibit.An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).What agent desktop feature is the agent accessing when they dick on the double page icon?
Question6: You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
Question7: Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
Question8: Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
Question9: Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
Question10: The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.Which file types are used to export resource configuration data from the Windows network for data analysis?
Question11: Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?
Question12: Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
Question13: Agents will use Disposition Codes after dosing an outbound contact.For which purpose Is a disposition code used by agents?
Question14: Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
Question15: When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
Question16: Which tool displays the status counts for each multimedia contact type?
Question17: Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?
Question18: When analyzing life cydcle of a Web chat contact in Avaya Aura Contact Center:Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written Into the Contact Center Multimedia database, retrieved from the database, and have their status queried.What Is Step 3 in the life cycle of a Web chat contact In Avaya Aura Contact Center?
Question19: When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
Question20: Refer to the exhibit.You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).Where will the screen pop launch as shown In the exhibit?
Question21: When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.Which three routing options can be applied? (Choose three.)
Question22: Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?
Question23: Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?
Question24: Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
Question25: A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?
Question26: In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database.Which component, Installed on Contact Center Multimedia (CCMM), connects to the Email server at regular Intervals to access configured mailboxes?
Question27: Which component is used to add servers in Contact Center Manager Administration (CCMA)?
Question28: In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
Question29: Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?
Question30: When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?
